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Privacy Policy

Our experienced team is ready to assist you over the phone during office hours, from 9:00 am to 5:00 pm, at 01243 607502. 

You can also reach out by email at admin@choicecare4u.co.uk or use our contact form for a response within 24 hours. 

Privacy Policy for Choice Care 4U

At Choice Care 4U, we are committed to protecting the privacy and security of our clients, website visitors, and staff. This Privacy Policy outlines how we collect, use, disclose, and manage your data in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.

1. Data Collection and Purpose

Choice Care 4U collects and processes personal data for the purpose of providing high-quality care services. The types of data we may collect include:

  • Personal Information: Name, address, date of birth, medical history, and emergency contact details, required for the delivery of our care services.
  • Contact Information: Email address, phone number, and postal address, used for communicating with clients and their families.
  • Financial Information: Payment details and billing information, used for processing payments.
  • Cookies and Usage Data: Collected when you use our website, to improve user experience and website functionality.

Lawful Basis for Processing: We collect and process data based on contract necessity (providing care services), legitimate interest (business administration), legal obligations, and, where applicable, user consent (e.g., marketing communications).

2. How We Use Your Data

We use personal data to:

  • Deliver care services tailored to individual needs.
  • Communicate with clients and families.
  • Process payments and manage accounts.
  • Improve our services and website functionality.
  • Comply with legal obligations and respond to regulatory requirements.

3. Data Retention Policy

Choice Care 4U retains personal data only for as long as necessary. Our retention periods include:

  • Personal and Health Data: Retained for a minimum of 8 years following the cessation of services, in accordance with health data retention guidelines.
  • Financial Data: Kept for 7 years, to comply with financial and tax regulations.
  • Website Usage Data: Retained for 2 years or as specified by applicable cookies.

Data retention periods are periodically reviewed to ensure data is not held longer than required.

4. Your Rights

Under GDPR, you have the following rights regarding your data:

  • Right to Access: Request access to personal data we hold.
  • Right to Rectification: Request corrections of inaccurate data.
  • Right to Erasure: Request deletion of data under certain conditions.
  • Right to Restrict Processing: Limit how your data is used in specific cases.
  • Right to Data Portability: Request transfer of your data to another provider.
  • Right to Object: Object to data processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent for data processing where consent was given.

To exercise these rights, contact us at admin@choicecare4u.co.uk.

5. Data Security

Choice Care 4U employs stringent security measures to protect your data, including:

  • Encryption: Sensitive data is encrypted to prevent unauthorised access.
  • Access Controls: Restricted access to data to authorised personnel only.
  • Regular Audits: Periodic security audits to ensure data protection.

We continuously review and improve our security practices to safeguard your information.

6. Third-Party Processors

To deliver our services effectively, we may share your data with trusted third-party providers who process information on our behalf, including:

  • Service Providers: Medical professionals, IT support, and analytics providers.
  • Payment Processors: For managing billing and transactions.

All third-party processors comply with GDPR and other relevant privacy standards.

7. Cookies and Website Usage

Our website uses cookies to enhance user experience. You can manage your cookie preferences via your browser settings. For more information, please refer to our [Cookie Policy].

8. Changes to This Privacy Policy

Choice Care 4U may update this Privacy Policy as required. Significant changes will be communicated via our website or directly to clients. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at: Email: admin@choicecare4u.co.uk
Phone: 01243 607502

Last Updated: 05/11/2024